Privacy Policy

Last Updated: 03/09/2023

1. INTRODUCTION
DiscoverCityTours (“DCT,” “we,” or “us”) is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, which is available worldwide in multiple languages. DCT operates as an intermediary platform that connects users with various local activity providers (“Suppliers”) offering tours and activities (“Activities”) such as guided tours, cooking classes, sightseeing tours, boat trips, and other services.

We act as a commercial agent for these Suppliers, and the descriptions, photographs, and other content related to Activities originate from the respective Suppliers. As such, we have no direct influence over this content. This Privacy Policy is designed to ensure compliance with the General Data Protection Regulation (“GDPR”) and provide transparency about how we handle your personal data.

2. DATA COLLECTED
We may collect various types of personal information when you use the DCT platform. The data we collect includes:
2.1. User Information: This may include your name, email address, phone number, and other contact information provided during registration or when making bookings.
2.2. Booking Information: We collect data related to your bookings, such as the Activity details, payment information, and any communication related to your booking.
2.3. Device and Usage Information: We may gather information about your device, browser, and operating system, as well as details of your interactions with our platform, including IP addresses, log files, and cookies.
2.4. Location Information: If you enable location services on your device, we may collect your precise location data to enhance the booking process or provide you with tailored recommendations.
2.5. Communication Data: We may store and analyze your communications with DCT, including emails, chat messages, and customer support inquiries.
2.6. Customer Reviews and Feedback: If you provide feedback or reviews regarding an Activity, we may collect and display this information on our platform.

3. PURPOSES OF DATA PROCESSING
We process your personal information for various purposes, including but not limited to:
3.1. Booking and Reservation: To facilitate the booking and reservation of Activities and process payments.
3.2. Customer Support: To provide customer support, respond to inquiries, and resolve issues related to your bookings.
3.3. Improvement and Personalization: To analyze and improve our platform, enhance user experience, and provide personalized recommendations.
3.4. Marketing and Communications: To send promotional materials, newsletters, and updates about DCT and relevant Activities if you opt-in to receive such communications.
3.5. Compliance: To comply with legal obligations and enforce our terms and policies.

4. SHARING OF INFORMATION
We may share your personal data with the following parties:
4.1. Suppliers: We share necessary booking information with Suppliers to fulfill your reservations.
4.2. Service Providers: We may use third-party service providers to assist in data processing, payment processing, and other operational functions.
4.3. Legal Compliance: We may disclose information as required by law or to protect our rights, privacy, safety, or property.

5. YOUR RIGHTS
As a user, you have rights regarding your personal data, including the right to access, rectify, delete, or restrict the processing of your information. You may also object to the processing of your data for marketing purposes.

6. SECURITY
We employ industry-standard security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your data.

7. DATA RETENTION
We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
DiscoverCityTours Blauwpijpstraat 24 Amsterdam, The Netherlands Email: [Contact Email]

9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our platform, and the revised Privacy Policy will be effective immediately upon posting.

By using our platform, you consent to the terms of this Privacy Policy. Please review it periodically to stay informed of our data handling practices.